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Making learning fun for 21st century kids
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FAQ


Here is a list of the most frequently asked questions about DotToDot. If your question is not answered here, please contact us via the “reports bugs and feedback” option under the Parentzone button in DotToDot or via our contact us form.

The app's crashing or getting stuck. What can I do?


First thing to try is to turn your iPhone/iPad completely off and then on again. If this does not resolve the problem, please report it as a bug to us via the help and support section within the app's Parentzone.

How do you move onto the next puzzle?


You move on to the next puzzle by touching the right arrow button in the top-right of the screen.

And, if there isn't a right arrow button?


If the player has the setting switch on that they have to unlock each puzzle, then they have to beat each puzzle's unlock time before they can move onto the next puzzle. The right arrow button will not be shown if they have not unlocked the puzzle.

You can switch this off through the player's settings.

How do change the age of a player?


  • Choose the player on the home screen, 
  • When the screen appears that shows a dot-to-dot puzzle, touch the "player settings" button in the bottom right hand corner. 
  • Near the top of the screen that appears there should be a "edit player" button - touch this 
  • A new screen will appear and you can change the player's age here. 

How do I delete a player?


  • Choose the player on the home screen, 
  • When the screen appears that shows a dot-to-dot puzzle, touch the "player settings" button in the bottom right hand corner. 
  • Near the top of the screen that appears there should be a "edit player" button - touch this 
  • A new screen will appear and half-way down this screen, there should be a "delete player" button. 

Why is the time given for completing the puzzle longer than I think it should be?


Is there a message on the screen saying how many times you touched the wrong dots? If so, you touched some of the dots in the wrong order, and each time you do this a time penalty is imposed.

Customer feedback

If you’ve got ideas on how to improve DotToDot, or you just want to let us know what you think, please let us know through our contact us form. If you’d prefer we didn’t quote you, please let us know when you send your feedback. We’d always only quote your first name and approximate location as in “Tom from New York said, ‘My four-year-old daughter can now count in 3s thanks to DotToDot’ ”.